Customer Accessibility Policy

The accessibility policy of the company aims to enhance and deliver fair and equal access to financial services to all our customers
This policy also serves to address the regulatory requirements set out under the Financial Consumer Protection Regulations, No 1 of 2023, issued by the Monetary Board of the Central Bank of Sri Lanka.
The company shall strive to ensure that all physical and digital services are inclusive and accessible to all customers of the company, irrespective of the social status, physical ability, marital status, race, caste, gender, age, religion and financial literacy of the financial consumer.
The policy outlines the commitment of the company to increase accessibility and inclusivity for all customers under the following areas:

• Documents, communication and information accessibility
• Websites , mobile applications and technology accessibility
• Infrastructure accessibility.

Translations of agreements and offer letter will be provided in printed form in a language preferred by the customer. Arrangements can also be made to email such documents upon request.

Information related to services offered by the company and product promotions are available on the company website in all three languages.

Key terms and conditions related to the product and services offered by the company are available in the Key Facts Document displayed on the corporate website in all three languages.

Requests for any additional documents or information would be provided subject to relevancy of such request and availability of such documents and information.

Our staff are always on hand to explain or provide further clarification regarding our products and services if you require.

The following digital platforms of the company are available in all three languages

• The company website – cf.lk
• CF Click Mobile App

All key products, services and information are available in clear concise language on our easy to navigate website that is compatible on all mobile devices.

There are several accessibility features available on computer or mobile device that would help online experience such as

• Increasing the size of the text on the screen
• Magnifying the contents on the screen
• Having the words on the screen read out to you

We encourage users to make use of these features when using our digital platforms to improve their understanding and user experience.

The Cash Deposit Machines (CDMs) located at our premises for fast and convenient payments, have also been enabled with language selection and instructions for usage are available in all three languages.

Wherever possible arrangements have been made to provide ramps for wheelchair access where offices are located in our own buildings.

Elevators are also available in the multi-story City Office and Head Office buildings located in Colombo 2 and Kandy respectively

We will offer assistance to customers with disabilities who need help using our facilities.

Improvement of our services

We are committed to continuously improving the accessibility of our products, services, and information. We will continue to provide training and awareness to all our employees regarding accessibility best practices.

If you have any questions or suggestions while using our services please contact us at : Customer Engagement Manager

Central Finance Company PLC

270 , Vauxhall Street, Colombo 02

Hotline : +94112038080

Email : tellus@cf.lk

Website: www.cf.lk

Policy Date : 25th January 2024 Version No 1.0

Policy Owner: AGM Credit and Operations